It is currently only possible to order electronically and receive items from Sacoor in the following countries: Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece , Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Turkey, Ukraine, Vatican City.

When placing the order, the Customer must choose the payment method. Sacoor has the following means of payment: (i) credit card, (ii) provision of reference for payment by ATM (exclusive to Portugal), (iii) MBWAY (exclusive to Portugal), (iv) Paypal and (v) Klarna . As long as all conditions are met, the Customer may also pay part or all of the order price with their reward points accumulated through Sacoor Club.

By clicking on the “Authorize Payment” option, the Customer accepts that he intends to pay the total amount indicated for the item(s) purchased, including any costs related to shipping and delivery thereof( s). When paying by Multibanco, the Customer must pay for the order within 3 (three) days of placing the order, under penalty of it being canceled and considered void.

The delivery address for purchased items will be that stated in the order.

Once the order has been placed and the necessary checks have been carried out by Sacoor, including confirmation of payment for the order, the Customer will receive an email acknowledging receipt of the order.

If, within five days after sending notice of receipt of the order, Sacoor is unable to ship the order, it will inform the Customer of this fact and may cancel the order.

The Customer may request the issuance of an invoice with their data, including their tax number, and must place such information in the respective fields where data relating to the issuance of the invoice is requested.

Sacoor will inform the Customer, via email, as soon as it begins preparing the order, also informing it of its progress and including a link that will allow you to monitor the status of the order.

As soon as the order is ready for delivery, the Customer will receive an email with the expected delivery date. The delivery point will be the delivery address indicated by the Customer, a Sacoor boutique or one of the participating Pick up points, as chosen by the Customer.

The Customer will also be able to monitor the status of their order through the “Orders Placed” field when logging in to the Website.

The Customer may contact Sacoor's Customer Care service to obtain information about the delivery of an order, using the contact details indicated in Clause 12 below.

The Customer may modify their order until it is in the “Order in Preparation” status. You may also withdraw within 14 days.
For more information on how to confirm your order status, please see Clause 12 below.
To modify or cancel the order, the Customer must contact Customer Care as quickly as possible, using the contact details indicated in Clause 12 below.

The Customer will receive their order at their preferred address (with the exception of post office boxes), at a Sacoor boutique of their choice or at one of the participating Pick Up points.

Shipping fees will apply per order. The exact price of each shipment will depend on the country and delivery conditions and are detailed in the email receiving the order.

Deliveries are made from 9am to 6pm local time. To receive the order, you must ensure that someone is at the address indicated. During promotion periods, the delivery time may be longer than usual, but never longer than 30 days from the order date.

The following holidays will not be considered “business days” for the purposes of any deadline for shipping the respective order to the carrier:

• January, 1st
• movable day - Carnival
• movable day - Good Friday
• movable day - Easter
• April 25
• 1st May
• June 10
• 15th of June
• June 24th
• August 15th
• October 5th
• November 1st
• December 1
• December 8
• December 25th

Delivery deadlines after dispatch may only be met in the event that there are no external factors beyond the reasonable control of Sacoor or its suppliers that make this impossible, such as holidays in the delivery locations or in the countries through which the goods travel, such as holidays, earthquakes, acts of terrorism, floods, general strikes, riots, rebellions or coups d'état.

In cases where the Customer has chosen home delivery, the Customer must ensure that they are at the address indicated at the time of delivery of the order (or someone who on their behalf can sign the proof of delivery). If, after two home delivery attempts, the Customer is not available to receive the order, new information will be made available to the Customer regarding the location where they can collect it. The Customer will have a period of 15 working days from the day of the second delivery attempt to collect the order at the indicated location. If the Customer does not collect the order within the indicated period, Sacoor will collect it and return the total amount paid by the Customer, with the exception of the costs incurred in sending the order.

If the Customer has chosen to receive the order at a Sacoor boutique, they must collect it from the selected boutique within fifteen days following delivery confirmation. At the end of this period, without the Customer having collected the order, it will be returned to the Sacoor warehouse and cancelled. In the event of cancellation of the order due to failure to collect it within the period provided above, Sacoor will reimburse the Customer for the full amount, with the exception of costs related to shipping the order, if applicable.

If the Customer has chosen to collect the order at a Pick Up point, he or she will have to collect it at the chosen Pick Up point within fifteen days of delivery confirmation, under penalty of it being returned to Sacoor and cancelled. In the event of cancellation of the order due to failure to collect it within the deadline set out above, Sacoor will reimburse the Customer for the full amount, with the exception of the costs incurred in sending the order.

The risk of deterioration of the ordered items is borne by the Customer from the moment they are delivered.

The items delivered to the Customer will, as a rule, correspond to those selected on the Website, except in cases where a given item has been manufactured using artisanal processes (brushing, waxing, aging, etc.) in which small differences may be observed between items of the same reference.

Sacoor only sells items in perfect condition, so if, exceptionally, the Customer receives a defective item, Sacoor will comply with all obligations set out in applicable legislation relating to warranty. In this case, the Customer must contact Customer Care using the contact details indicated in Clause 12 below.

If the Customer is not satisfied with any item received due to faults in material or manufacturing, including any damage incurred in transit, they may return the items in accordance with the returns instructions set out in Clause 9 below.

The Customer has a period of 15 days from the date of delivery of the order to exchange it. If you have ordered several items in the same order but they were delivered on different dates, the 15 day period will run from the day of delivery of the last item ordered.

Exchanges can be made in person at Sacoor stores (except outlet and Sacoor One stores). If the Customer wishes to make an exchange at home, they must consult the procedures applicable to returns in Clause 10 below or contact the Customer Care team using the contact details indicated in Clause 12 below.

Items that were made according to the Customer's specifications or that are clearly personalized do not grant the Customer the right to exchange.

Sacoor does not exchange any items that, due to their nature, do not allow exchange for hygiene/safety reasons.

The Customer has a period of 15 days from the date of delivery of the order to return it, freely and without any type of reason. If you have ordered several items in the same order but they were delivered on different dates, the 15 day period will run from the day of delivery of the last item ordered.

The Customer may return items purchased on the Website at no additional cost as long as they are returned without any signs of use (the Customer may inspect the item with due care as long as it does not cause any depreciation to it), with the corresponding label and using the packaging in which the items were delivered to you.

The Customer may return any item in the order within the deadline indicated and in accordance with the procedures contained in the Returns and Refunds section which is accessible at https://www.sacoorbrothers.com/pt/returns-reembolsos/

Sacoor is not obliged to reimburse additional delivery costs for the order if the Customer has chosen a more expensive shipping method than the standard shipping method (the method proposed by Sacoor).

If the return was made at a Sacoor boutique, the amounts will be returned within a maximum period of 15 working days after the request, via bank transfer.

Items that were made according to the Customer's specifications or that are clearly personalized do not entitle the Customer to a return.

Sacoor does not return any items that, by their nature, do not allow return for hygiene/safety reasons.

The products sold by Sacoor are authored by Sacoor or authorized suppliers or its licensors and are protected by applicable intellectual property laws.

Unless Sacoor expressly authorizes it in writing, the Customer may not copy or reproduce the products ordered and/or purchased through the Sacoor website.

For any questions regarding electronic contracting through the Website or these T&Cs, the Customer may contact the Customer Care department:

Chat available on the Website home page

WhatsApp: +351969722667

Telephone: +351210046870

Email: customercare@sacoor.com

Customer Care hours are Monday to Friday, from 09:30 to 13:00 and from 14:00 to 18:30 (GMT).

For detailed information on how the Customer's personal data will be stored, processed and used, please access the privacy policy available on the Website: Privacy Policy

The T&C apply without prejudice to any benefits that the Customer may enjoy as a result of belonging to the Sacoor Club or any promotions, points plans or similar programs that are applicable to them.

The T&C will be governed by Portuguese law. To judge all issues arising from these T&C, the jurisdiction of the District of Lisbon (Portugal) is established as competent, expressly renouncing any other.